FAQ For CC Club
1) How can I become a City Chain Club member and get the membership number?
You can apply as a City Chain Club member when you meet the listed requirements at City Chain or its concept stores, our shop staffs will assign you a City Chain Club membership number after the application.
2) How can I start enjoying my membership benefits?
As a City Chain Club member, you can start enjoying your membership benefits after your have downloaded our City Chain's mobile app and have created a membership account, these membership benefits include membership discount, City Chain points earning and using City Chain points to redeem cash coupons.
3) Does the membership discount apply to all items at City Chain or its concept stores?
The membership discount does not apply to the regular-priced items over HK$15,000, the fixed-priced items and selected items at City Chain or its concept stores; please check with our shop staff for details.
4) What can I redeem with my City Chain Points?
You can use your City Chain Points to redeem cash coupon through "offer redemption" on our City Chain mobile app. More offers are coming, just stay tuned!
5) Is there any membership card for City Chain Club?
You can find your e-membership card after you have registered and login to your membership account through our City Chain mobile app. City Chain Club member must present the e-membership card to our shop staff in order to enjoy any membership benefits.
6) How to register an account through the mobile app?
Tab "membership account" from the menu and select "create an account"; Select "yes" if you are a City Chain Club member and "no" if you are not, provide and fill up the information needed. After finish, a verification email will be sent to your registered email address, press the hyperlink to activate your membership account.
7) What should I do if I have forgotten my City Chain Club membership number or password?
You can get into the "membership account" page, tab "sign-in" and simply press "forget City Chain Club Membership Number / password", and enter your registered email address, your City Chain Club membership number and password will be sent to your registered email account immediately.
8) How long is the validity period of my City Chain Club membership?
Your City Chain Club membership is valid for one year. The expiry date is stated on the e-membership card on our City Chain mobile app under the section of "membership account".
9) How can I check my City Chain Point balance?
You can login to City Chain mobile app to check the point balance, which is stated on the e-membership card under the section of "membership account". You can also tab "point balance & transaction record" on the card face for more details.
10) How long is the validity period of my City Chain Points?
All CC Points earned within the Membership Validity Period of any membership tier are valid for one year from the date you joined or renewed that membership tier or from the date your membership is upgraded or downgraded to that membership tier. You can find out the expiry date(s) of your City Chain Points by tabbing "Points expiry date" on "Point balance & transaction Record"
11) If I successfully renew my membership, will my City Chain Points be renewed at the same time?
No, the accumulated City Chain Points will be expired and will not be extended according to their expiry date even you have renewed your membership.
12) My membership has expired while some of my downloaded cash coupons are not expired yet, can I still use them?
Only City Chain Club members can use the coupons, your coupons will be expired once your membership has expired.
13) I have made a purchase today and earn some points but I do not see any update on the mobile app.
City Chain needs 1-4 working days to synchronize the transaction records, point records or the update of personal information to the mobile app. Please check again later. Sorry about the inconvenience caused.
TERMS AND CONDITIONS FOR CITY CHAIN CLUB ("Terms and Conditions")
  1. Membership Application
    1. To join City Chain Club and become a member ('Member") upon purchase of required amount at City Chain Stores ("Stores" refers to all City Chain stores and its concept stores except outlets), submit an application and provide your full name (must be the same as ID card), mobile number, month of birth to our Store staff. Please refer to clause 2.2 for details.
  2. City Chain Club Membership Program Scheme
    1. There are 3 membership tiers for City Chain Club ("CC Club"): Silver, Gold and Platinum.
    2. To become a Member: Upon making a Net Purchase of HK$3,000.00 or above per sales memo at Stores, customers can apply for a Silver membership; Upon making a Net Purchase of HK$10,000.00 or above per sales memo at Stores, customers can apply for a Gold membership; Upon making a Net Purchase of HK$28,000.00 or above per sales memo at Stores, customers can apply for a Platinum membership. ("Net Purchase" means the amount on the sales memo after the deduction of any discounts and/or the value of any discount coupons)
    3. Members with a Silver membership can enjoy a 10% discount on regular-priced watches and an extra 5% off on watches discounted at a rate of 20% or less; Members with a Gold membership can enjoy a 15% discount on regular-priced watches and an extra 10% off on watches discounted at a rate of 20% or less; Members with a Platinum membership can enjoy a 20% discount on regular-priced watches and an extra 10% off on watches discounted at a rate of 20% or less.
    4. Membership discounts do not apply to items with a tagged price of over HK$15,000.00, items with a discount of over 20% off, fixed price items (as indicated in Stores) and certain selected items. For more details, please check with our Store staff.
    5. Membership Validity: Your membership is valid for one year from your date of joining or the date of renewal, upgrade or downgrade, whichever occurred later ("Membership Validity Period").
    6. Renewal: Upon purchases of any amount within the Membership Validity Period,a Silver membership will be renewed automatically, otherwise, it will lapse upon the expiry of the Membership Validity Period; A Gold membership will be renewed automatically upon an aggregated Net Purchase of HK$6,000.00 or above within the Membership Validity Period; A Platinum membership will be renewed automatically upon an aggregated Net Purchase of HK$12,000.00 or above within the Membership Validity Period.
    7. Upgrade requirement: Members with a Silver membership are entitled to an upgrade to Gold membership upon an aggregated Net Purchase of HK$10,000.00 or above within the Membership Validity Period; Members with a Gold membership are entitled to an upgrade to Platinum membership upon an aggregated Net Purchase of HK$20,000.00 or above within the Membership Validity Period.
    8. Downgrade: Members with a Gold membership would be downgraded to Silver membership if the aggregated Net Purchase within the Membership Validity Period is less than HK$6,000.00. Members with a Platinum membership would be downgraded to Gold membership if the aggregated Net Purchase within the Membership Validity Period is less than HK$12,000.00.
    9. A Member must install City Chain mobile application ("Mobile Application") to enjoy any CC Club membership offers. These offers include but are not limited to welcome offer, birthday offer and offer/coupon redemption.
    10. In addition to the CC Club membership card, a Member may be requested to present extra identification for verification of your identity when the CC Club membership card is used for enjoying discounts, benefits and earning CC Points.
    11. CC Club membership card can be used at Stores in Hong Kong and designated Stores operated by our affiliates in Macau and Mainland China, subject to local offers.
  3. City Chain Points Earning
    1. City Chain points ("CC Points") will be awarded to a Member when a customer makes a purchase and a valid CC Club membership card is presented through the Mobile Application. Members with a Silver membership can earn 1 CC Point for every HK$1.00 Net Purchase; Members with a Gold membership can earn 1.5 CC Points for every HK$1.00 Net Purchase; Members with a Platinum membership can earn 2 CC Points for every HK$1.00 Net Purchase.
    2. CC Points will be awarded and updated within 4 working days from the date of the transaction. Awarded CC Points can be checked by logging in to the membership account through the Mobile Application. Your CC Points transaction record within the past 12 months can be checked through the Mobile Application. If you would like to check your CC Points transaction record of over 12 months ago, please send an email to Marketing and Communications Manager at ccclub@citychain.com.hk or call our hotline at (852) 2113 2266. We will charge a reasonable fee to cover our administrative costs to handle your request. We will comply with your request after the imposed fee is paid.
    3. CC Points will be calculated based on the Net Purchase amount.
    4. We understand that certain customers may have more than one CC Club membership account, but please note that each sales memo can only be used to earn CC Points once in a single account.
    5. CC Points are personal to individual Members, and are not transferable or assignable to others. CC Points in different membership accounts cannot be combined, transferred or assigned even the membership accounts are under the same person.
    6. If you are entitled to a refund in relation to any goods purchased, the CC Points awarded for that purchase will be deducted from and adjusted in your membership account when the refund is made.
    7. The Member shall keep the sales memos as proof of purchase and for verification of CC Points awarded upon request. In any event, if a Member fails to provide such sales memos, City Chain reserves the right to cancel respective CC Points and/or cancel the redeemed discount coupon (s) and/or claim back the value of used discount coupons.
  4. CC Points Expiry
    1. All CC Points earned within the Membership Validity Period of any membership tier are valid for one year from the date you joined or renewed that membership tier or from the date your membership is upgraded or downgraded to that membership tier ("Points Validity Period"). All unused CC Points will be cancelled after the expiry of the Points Validity Period.
    2. If a Member is entitled to an upgrade within a Membership Validity Period, the unused CC Points earned before the upgrade are still valid until the expiry of the Points Validity Period.
    3. City Chain has the right to suspend or terminate the membership of any Member and/or cancel the awarded CC Points of any Member at any time at our sole discretion without prior notice. One of the possible reasons is that City Chain has reasonable grounds to believe that the Member has breached these Terms and Conditions.
  5. CC Points Redemption
    1. A Member who has accumulated sufficient CC Points in his/her membership account can redeem cash coupons through the Mobile Application. Available coupons shall be listed in the "offer redemption" from the Mobile Application.
    2. Upon redemption of a cash coupon, the respective CC Points will be deducted from the membership account. The earliest accumulated CC Points shall be deducted first.
    3. City Chain has the right, without prior notice and at its sole discretion, to determine and change from time to time:
      1. the coupons offered as listed in the "offer redemption" section in the Mobile Application; and
      2. the CC Points required for redemption of such coupons.
    4. Used CC Points will not be re-issued under any circumstances.
  6. Coupon Download and Usage
    1. All downloaded coupons, including birthday coupons, welcome coupons and cash coupons redeemed with CC Points can be found at the "valid coupon list" section of the Mobile Application.
    2. The birthday coupon is available for download at "offer redemption" from the first day of a Member's birthday month, and can only be downloaded within the Member's birthday month. The birthday coupon downloaded is valid for 30 days from the date of download and expires after the 30-day period.
    3. The welcome coupon is available for download at "offer redemption" after the Member's account is activated through the Mobile Application. The welcome coupon can only be downloaded within 30 days from the date the Member's account is activated through the Mobile Application and the welcome coupon would be valid for 60 days from the date of download and expires after the 60-day period.
    4. The use of all coupons is subject to the terms and conditions contained therein.
    5. All unused coupons will be cancelled after the expiry of your Membership Validity Period.
    6. Cash coupons cannot be exchanged for cash, whether in whole or in part.
    7. In case of disputes, decisions of City Chain shall be final.
  7. Others
    1. It takes between 1 to 4 working days to update the record in the Mobile Application, which includes but is not limited to Members' personal information, CC Point transaction record and CC Points balance.
    2. As the Mobile Application operates through systems which rely on networks like communication networks and electricity networks, which may be beyond the control of City Chain, City Chain cannot guarantee that the Mobile Application will operate efficiently at all times. However, City Chain will make all reasonable commercial efforts to ensure our system supports the operations in connection with the Mobile Application.
    3. City Chain may provide Members with new services associated with your membership from time to time, and these new services will be governed by these Terms and Conditions and the terms and conditions of the respective services.
    4. If a Member breaches or City Chain have reasonable grounds to believe that a Member has breached these Terms and Conditions, City Chain may suspend or terminate his/her membership and seek to recover any damages that the breach may have caused to City Chain, its directors, employees, agents, affiliates and business partners.
    5. City Chain may make changes to these Terms and Conditions from time to time without prior notice. A copy of the latest version of these Terms and Conditions will be available on the Mobile Application.
    6. In the event this membership program is to be terminated, City Chain will inform you of further arrangements by giving a 14-day prior notice through the Mobile Application or by e-mail.
    7. In no case shall City Chain, its directors, employees, agents, affiliates and business partners be liable for any loss, damage, costs or expenses arising from or connected with the CC Club membership program and/or the use of the Mobile Application.
    8. In the event of inconsistencies between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.
sign up for updates
Please provide below information to receive our latest news
Surname
Name
E-mail Address
Re-enter E-mail Address
Region
Please tick one of the boxes below after you have read our Privacy Policy Statement:







RESET
SUBMIT
sign up for updates
Thank you for your sign-up!
contact us
You may contact us through below email or hotline
Hong Kong & Macau
(852) 2113 2266
Mainland
  • (86) 020-2833 2111 (Southern China)
  • (86) 021-6381 2007 (Eastern China)
  • (86) 010-6522 9038 (Northern China)
Malaysia
(603) 8068 6898
Singapore
(65) 6325 1883
Thailand
(662) 984 0888
Please fill in the form below and we will get back to you shortly:
region
name*
email*
tel
message*



*Mandatory to fill
*Please tick one of the boxes below after you have read our Privacy Policy Statement:

I consent to City Chain's use of my Personal Data for as described in City Chain's Privacy Policy Statement. In future, you may send me newsletters, marketing and promotional materials until I inform you otherwise.



I do not consent to City Chain's use of my Personal Data for direct marketing purposesas described in City Chain's Privacy Policy Statement. In future, please do not send me any newsletters, marketing and promotional materials.



You shall not receive direct marketing materials if you do not consent to City Chain's use of your Personal Data for direct marketing purposes as described in this Privacy Policy Statement.


RESET
SUBMIT
Thank you for your enquiry!
We will get back to you shortly