About City Chain Club
JOIN CITY CHAIN CLUB AND DOWNLOAD CITY CHAIN'S
MOBILE APP TO ENJOY UNLIMITED EXCLUSIVE PRIVILEGES!
As a City Chain Club member, on top of enjoying membership discount, you can also earn City Chain points upon spending to redeem varied cash coupons, get the surprising offers and birthday special exclusively to members through City Chain mobile app!

Types of Membership

Silver

Gold

Platinum

Membership Requirements

Entitle a one-year Silver membership upon a single net purchase of HK$3,000 or more.

Entitle a one-year Gold membership upon a single net purchase of HK$10,000 or more.

Entitle a one-year Platinum membership upon a single net purchase of HK$28,000 or more.

Exclusive Membership Privileges

Enjoy 10% discount on regular-priced watches*; Extra 5% off on watches discounted at a rate of 20% or less.*

Enjoy 15% discount on regular-priced watches*; Extra 10% off on watches discounted at a rate of 20% or less.*

Enjoy 20% discount on regular-priced watches*; Extra 10% off on watches discounted at a rate of 20% or less.*

Points Earning

HK$1 = 1 City Chain Point

HK$1 = 1.5 City Chain Points

HK$1 = 2 City Chain Points

Upgrade Requirements

Entitle an upgrade to Gold membership upon an accumulation of HK$10,000 net purchases during the period of a Silver membership.

Entitle an upgrade to Platinum membership upon an accumulation of HK$20,000 net purchases during the period of a Gold membership.

Not Applicable

Membership Renewal

Any purchase made during the period of a Silver membership will automatically renew the membership for 1 year.

An accumulation of HK$6,000 net purchases during the period of a Gold membership will automatically renew the membership for 1 year, or else you will be downgraded to Silver membership.

An accumulation of HK$12,000 net purchases during the period of a Platinum membership will automatically renew the membership for 1 year, or else you will be downgraded to Gold membership.

*The membership discount does not apply to the regular-priced items over HK$15,000, the fixed-priced items and selected items; please check with shop staff for details.


Terms and conditions apply; click here for details.


Let's enjoy membership offers via City Chain mobile app!
STEP 1

Purchase up to a required amount at City Chain and join City Chain Club, our shop staff will provide you a City Chain Club membership number.

STEP 2

Scan the below QR code and
download City Chain mobile app

STEP 3

Create an account by using your membership number and your registered mobile phone number via City Chain mobile app after at least 1-4 working days**

STEP 4

After activation your account through the verification email, you can login and start enjoying our fabulous offers via City Chain mobile app!

*your membership registration may need 1-4 working days to be synchronized to City Chain mobile app.
TERMS AND CONDITIONS FOR CITY CHAIN CLUB ("Terms and Conditions")
  1. Membership Application
    1. To join City Chain Club and become a member ('Member") upon purchase of required amount at City Chain Stores ("Stores" refers to all City Chain stores and its concept stores except outlets), submit an application and provide your full name (must be the same as ID card), mobile number, month of birth to our Store staff. Please refer to clause 2.2 for details.
  2. City Chain Club Membership Program Scheme
    1. There are 3 membership tiers for City Chain Club ("CC Club"): Silver, Gold and Platinum.
    2. To become a Member: Upon making a Net Purchase of HK$3,000.00 or above per sales memo at Stores, customers can apply for a Silver membership; Upon making a Net Purchase of HK$10,000.00 or above per sales memo at Stores, customers can apply for a Gold membership; Upon making a Net Purchase of HK$28,000.00 or above per sales memo at Stores, customers can apply for a Platinum membership. ("Net Purchase" means the amount on the sales memo after the deduction of any discounts and/or the value of any discount coupons)
    3. Members with a Silver membership can enjoy a 10% discount on regular-priced watches and an extra 5% off on watches discounted at a rate of 20% or less; Members with a Gold membership can enjoy a 15% discount on regular-priced watches and an extra 10% off on watches discounted at a rate of 20% or less; Members with a Platinum membership can enjoy a 20% discount on regular-priced watches and an extra 10% off on watches discounted at a rate of 20% or less.
    4. Membership discounts do not apply to items with a tagged price of over HK$15,000.00, items with a discount of over 20% off, fixed price items (as indicated in Stores) and certain selected items. For more details, please check with our Store staff.
    5. Membership Validity: Your membership is valid for one year from your date of joining or the date of renewal, upgrade or downgrade, whichever occurred later ("Membership Validity Period").
    6. Renewal: Upon purchases of any amount within the Membership Validity Period,a Silver membership will be renewed automatically, otherwise, it will lapse upon the expiry of the Membership Validity Period; A Gold membership will be renewed automatically upon an aggregated Net Purchase of HK$6,000.00 or above within the Membership Validity Period; A Platinum membership will be renewed automatically upon an aggregated Net Purchase of HK$12,000.00 or above within the Membership Validity Period.
    7. Upgrade requirement: Members with a Silver membership are entitled to an upgrade to Gold membership upon an aggregated Net Purchase of HK$10,000.00 or above within the Membership Validity Period; Members with a Gold membership are entitled to an upgrade to Platinum membership upon an aggregated Net Purchase of HK$20,000.00 or above within the Membership Validity Period.
    8. Downgrade: Members with a Gold membership would be downgraded to Silver membership if the aggregated Net Purchase within the Membership Validity Period is less than HK$6,000.00. Members with a Platinum membership would be downgraded to Gold membership if the aggregated Net Purchase within the Membership Validity Period is less than HK$12,000.00.
    9. A Member must install City Chain mobile application ("Mobile Application") to enjoy any CC Club membership offers. These offers include but are not limited to welcome offer, birthday offer and offer/coupon redemption.
    10. In addition to the CC Club membership card, a Member may be requested to present extra identification for verification of your identity when the CC Club membership card is used for enjoying discounts, benefits and earning CC Points.
    11. CC Club membership card can be used at Stores in Hong Kong and designated Stores operated by our affiliates in Macau and Mainland China, subject to local offers.
  3. City Chain Points Earning
    1. City Chain points ("CC Points") will be awarded to a Member when a customer makes a purchase and a valid CC Club membership card is presented through the Mobile Application. Members with a Silver membership can earn 1 CC Point for every HK$1.00 Net Purchase; Members with a Gold membership can earn 1.5 CC Points for every HK$1.00 Net Purchase; Members with a Platinum membership can earn 2 CC Points for every HK$1.00 Net Purchase.
    2. CC Points will be awarded and updated within 4 working days from the date of the transaction. Awarded CC Points can be checked by logging in to the membership account through the Mobile Application. Your CC Points transaction record within the past 12 months can be checked through the Mobile Application. If you would like to check your CC Points transaction record of over 12 months ago, please send an email to Marketing and Communications Manager at ccclub@citychain.com.hk or call our hotline at (852) 2113 2266. We will charge a reasonable fee to cover our administrative costs to handle your request. We will comply with your request after the imposed fee is paid.
    3. CC Points will be calculated based on the Net Purchase amount.
    4. We understand that certain customers may have more than one CC Club membership account, but please note that each sales memo can only be used to earn CC Points once in a single account.
    5. CC Points are personal to individual Members, and are not transferable or assignable to others. CC Points in different membership accounts cannot be combined, transferred or assigned even the membership accounts are under the same person.
    6. If you are entitled to a refund in relation to any goods purchased, the CC Points awarded for that purchase will be deducted from and adjusted in your membership account when the refund is made.
    7. The Member shall keep the sales memos as proof of purchase and for verification of CC Points awarded upon request. In any event, if a Member fails to provide such sales memos, City Chain reserves the right to cancel respective CC Points and/or cancel the redeemed discount coupon (s) and/or claim back the value of used discount coupons.
  4. CC Points Expiry
    1. All CC Points earned within the Membership Validity Period of any membership tier are valid for one year from the date you joined or renewed that membership tier or from the date your membership is upgraded or downgraded to that membership tier ("Points Validity Period"). All unused CC Points will be cancelled after the expiry of the Points Validity Period.
    2. If a Member is entitled to an upgrade within a Membership Validity Period, the unused CC Points earned before the upgrade are still valid until the expiry of the Points Validity Period.
    3. City Chain has the right to suspend or terminate the membership of any Member and/or cancel the awarded CC Points of any Member at any time at our sole discretion without prior notice. One of the possible reasons is that City Chain has reasonable grounds to believe that the Member has breached these Terms and Conditions.
  5. CC Points Redemption
    1. A Member who has accumulated sufficient CC Points in his/her membership account can redeem cash coupons through the Mobile Application. Available coupons shall be listed in the "offer redemption" from the Mobile Application.
    2. Upon redemption of a cash coupon, the respective CC Points will be deducted from the membership account. The earliest accumulated CC Points shall be deducted first.
    3. City Chain has the right, without prior notice and at its sole discretion, to determine and change from time to time:
      1. the coupons offered as listed in the "offer redemption" section in the Mobile Application; and
      2. the CC Points required for redemption of such coupons.
    4. Used CC Points will not be re-issued under any circumstances.
  6. Coupon Download and Usage
    1. All downloaded coupons, including birthday coupons, welcome coupons and cash coupons redeemed with CC Points can be found at the "valid coupon list" section of the Mobile Application.
    2. The birthday coupon is available for download at "offer redemption" from the first day of a Member's birthday month, and can only be downloaded within the Member's birthday month. The birthday coupon downloaded is valid for 30 days from the date of download and expires after the 30-day period.
    3. The welcome coupon is available for download at "offer redemption" after the Member's account is activated through the Mobile Application. The welcome coupon can only be downloaded within 30 days from the date the Member's account is activated through the Mobile Application and the welcome coupon would be valid for 60 days from the date of download and expires after the 60-day period.
    4. The use of all coupons is subject to the terms and conditions contained therein.
    5. All unused coupons will be cancelled after the expiry of your Membership Validity Period.
    6. Cash coupons cannot be exchanged for cash, whether in whole or in part.
    7. In case of disputes, decisions of City Chain shall be final.
  7. Others
    1. It takes between 1 to 4 working days to update the record in the Mobile Application, which includes but is not limited to Members' personal information, CC Point transaction record and CC Points balance.
    2. As the Mobile Application operates through systems which rely on networks like communication networks and electricity networks, which may be beyond the control of City Chain, City Chain cannot guarantee that the Mobile Application will operate efficiently at all times. However, City Chain will make all reasonable commercial efforts to ensure our system supports the operations in connection with the Mobile Application.
    3. City Chain may provide Members with new services associated with your membership from time to time, and these new services will be governed by these Terms and Conditions and the terms and conditions of the respective services.
    4. If a Member breaches or City Chain have reasonable grounds to believe that a Member has breached these Terms and Conditions, City Chain may suspend or terminate his/her membership and seek to recover any damages that the breach may have caused to City Chain, its directors, employees, agents, affiliates and business partners.
    5. City Chain may make changes to these Terms and Conditions from time to time without prior notice. A copy of the latest version of these Terms and Conditions will be available on the Mobile Application.
    6. In the event this membership program is to be terminated, City Chain will inform you of further arrangements by giving a 14-day prior notice through the Mobile Application or by e-mail.
    7. In no case shall City Chain, its directors, employees, agents, affiliates and business partners be liable for any loss, damage, costs or expenses arising from or connected with the CC Club membership program and/or the use of the Mobile Application.
    8. In the event of inconsistencies between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.
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